Privacy Policy

Effective Date: 20 May 2024

The HelpDot Privacy Policy

Welcome to The HelpDot ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://xffinity.co) and use our telecom services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information in various ways, including:

• Personal Identification Information: Name, address, phone number, email address, Social Security number, and other identifiers.
• Account Information: Username, password, account preferences.
• Payment Information: Credit card number, billing address, transaction history.
• Service Usage Data: Call records, text messages, data usage, IP addresses, and other usage details.
• Technical Information: Device type, operating system, browser type, and network information.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, process transactions, and provide customer support.
• Improving Services: To understand how our services are used, enhance user experience, and develop new services.
• Communication: To send service-related communications, updates, and promotional materials.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Choices

• Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in those communications.
• Access and Correction: You have the right to access and correct your personal information. Please contact us if you need assistance.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The HelpDot: 30 Rockefeller Plaza, Rockefeller Plaza, New York, NY, USA

9. California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). For more information about your CCPA rights, please visit our CCPA Privacy Notice.

10. International Users

Our services are intended for users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer, storage, and processing.

11. Do Not Track Signals

Our website does not respond to Do Not Track signals. For more information about Do Not Track, please visit (https://xffinity.co).